GURU, STUDENT CHATBOT

An Advanced Multi-Skilled Digital Assistant For Students, Faculty and Administrative Staff

  • Overview
  • Features
  • Benefits

Challenges

Next-Gen Learning

As universities, schools, and colleges revamp their approach to recruiting, admissions, and classes in this new worked, they need to better address an audience of mobile-first millennials who want instant, on-demand solutions.

  • Affinity to text and chat rather than talk 

  • Need for more online resources 

  • Online student-faculty interaction

  • Need for multi-channel engagement

Solution

A Student Intelligent Conversational Chatbot

The right solution at the right time for students, faculty, and administrative users, Guru is designed to keep up with the evolution of personal technology with a modern, intelligent conversational bot, powered by Oracle Cloud Digital Assistant. Guru delivers secure, on-demand, virtual, and contextual answers to frequently asked questions by students, faculty, and administrative staff. Guru integrates with student information systems such as PeopleSoft Campus Solutions and Ellucian Banner ERP:

  • Available 24×7 anytime, anywhere

  • Improves customer service through NLP and live agent handover

  • Multi-channel deployment for an enhanced user experience

  • NLU training models to predict user intent

Deliverables

Pre-Built Bots and Skills

With our deep knowledge of the education industry, Astute has developed bots with multiple skills to enable customers to accelerate chatbot implementations on Oracle Digital Assistant Cloud Service. Guru includes the following skills:

  • Student and faculty self-service functionality

  • Course catalog and class schedules

  • Grades and Tuition 

Differentiators

Purpose-Built for PeopleSoft and Ellucian Banner ERP

Guru is built on Oracle Digital Assistant and has a fast-growing list of skills and integrations that are being developed. Using a proprietary crawler, Guru can identify campus-wide sources of information and quickly convert them into FAQ bots. Guru can convert complex ERP transactions into simple CUI conversations by integrating student, academic and financial information from Oracle PeopleSoft, Oracle eBusiness Suite, Ellucian Banner ERP, and related systems. 

  • Fast-growing library of pre-built bots and skills

  • Rapid implementation model, FAQ bot can be live in two weeks

  • PeopleSoft and Ellucian Banner ERP integration

  • Multi-channel deployment - Facebook, Alexa, Telegram, WeChat, Website, SMS

Business

Improved Experience

With Guru, campuses can enhance the full lifecycle of the student experience, from recruiting to admissions to enrollment and graduation. Higher Ed customers can:

  • Increase enrollment

  • Improve student outcomes

  • Deliver a modern experience

  • Use analytics to gain insights

Technology

Enabling Transformation 

IT organizations in Higher Education and K-12 can leapfrog into the next-generation business enablement with AI/ML-powered chatbots on Oracle Digital Assistant Platform Cloud services. Guru, powered by Oracle Cloud, speeds up chatbot deployment, by bringing purpose-built industry solutions that to accelerate Time to Value. Guru delivers:

  • Accelerated chatbot implementation on Oracle Cloud

  • Automate repetitive tasks within the IT helpdesk

  • Consistent, measurable, intelligent answers 

  • Automated, fast and intelligent answers to IT Helpdesk FAQs and forms to gather user input

A Powered by Oracle Cloud Solution

GURU, STUDENT CHATBOT 

 

Valeris working template (10)

Integrated

ERP Integration with live-agent handoff

Valeris working template (11)

Multi-Skilled 

Growing library of student skills

Valeris working template (14)

No Code Dev

Visual Declarative Tools, Visualizations

Valeris working template (15)

Deep Insights

Using OCI Platform AI/ML capabilities

Start Delivering a Better Student Experience with Guru

HAVE QUESTIONS?

We know it sounds too good to be true, so we have put some of the most commonly asked questions about Chatbots in an FAQ to get you started. 

GURU VIDEO OVERVIEW

Guru delivers a modern CUI for PeopleSoft and Ellucian Banner ERP by providing seamless interactions between students and the university. 

DIGITAL ASSISTANT

Oracle Digital Assistant provides the platform and tools to easily build AI-powered assistants that connect to your backend applications. Read Astute's blog post to learn more.