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Banner Flex Support
Comprehensive assistance for optimizing and maintaining your Banner flex system.
Overview
Flex Support for When You're in a Jam
Many organizations are able to manage their Ellucian Banner environments perfectly well. However, sometimes they run into challenges that they haven't seen before and could use a little bit of guidance to get through a rough patch. Ellucian Banner Flex Support is the perfect solution for seasoned, professional support on an as-needed basis.
How Does It Work?
You agree to our Flex-Support statement of work, and pre-purchase an allocation of hours against which your support tickets can be noted. We're then available for you 24x7x365 for severity one issues, and regular business hours for anything else. You can use your flex support entitlement for anything in the Ellucian Banner universe, and we'll be happy to jump right in.
Details
Trusted, Expert Advice Through Banner Flex Support
Support Services provided by a global team of Banner experts. These are the premier, A-list support engineers you would expect to work with when stakes are high and challenges are tough.
What's Included?
You can use Banner Flex Services for any of the following:
- Infrastructure Support/Advisory Services
- Platform Support/Advisory Services
- Database Support/Advisory Services
- Middle-Tier Support/Advisory Services
- Tuning Services (infrastructure, Platform, Database, Middle-Tier, or Application)
- Development Services (full life cycle)
- Integration Services (full life cycle)
- Application Technical Support/Advisory Services
- Application Functional Support/Advisory Services
See The Team In Action
Upcoming Events
In-person
September 18, 2023
09:00 AM ET
- Everyone
- Oracle cloud
Oracle Cloud World
In-person
October 2, 2023
09:00 AM ET
- Everyone
- Peoplesoft
HEUG Central - Illinois
Virtual event
October 4, 2023
04:00 PM ET
- Non-technical
- Peoplesoft reporting
Kibana for CS - Deep Dive
In-person
October 9, 2023
09:00 AM ET
- Everyone
- Peoplesoft
HEUG East - North Carolina
Virtual event
October 11, 2023
04:00 PM ET
- Technical
- Peoplesoft testing
Webinar: Mastering PTF - Tips and Tricks for CS
Virtual event
October 23, 2023
04:00 PM ET
- Everyone
- Peoplesoft
Virtual Conference: RECONNECT Dive Deep
Ready to Connect?
Please fill the following form, we will get back to you within a business day.
Contact Us
Schedule an
Appointment Now
Meet with an Astute expert today, we would love to help you think about your enterprise applications, and how the cloud can deliver greater value to your customers.
Free Flex Support Assessment
Since every environment is uniquely different we'll customize a solution just for you. Let's talk to see how we can help you reap the benefits of Flex Support for Ellucian Banner.
