How to Overcome HR Challenges with GenAI?

GenAI HR Help Desk addresses critical issues to ensure smooth HR operations:

Data Privacy
Ensure data privacy by complying with regulations using robust security and anonymizing sensitive information.
System Integration
Seamless integration with existing HR systems to prevent operational disruptions and enhance efficiency.
Data Quality
Use AI to streamline data quality, eliminating inconsistencies from multiple sources and varying standards.
Continuous Improvement
Maintain high response quality by regularly updating the knowledge base and fine-tuning AI models.

Why Choose GenAI and RAG-powered HR Help Desk?

To manage HR-related queries and tasks efficiently across multiple countries. Let’s discover more benefits.

Increased Efficiency:
Deliver instant responses to HR queries in less time than is needed to respond.
Improved Accuracy:
Ensures to provide accurate, up-to-date, and consistent information.
Reduce HR Workload:
Automate repetitive tasks for more strategic activities and handle a large volume of queries, making it suitable for a global workforce.
Enhanced Employee Satisfaction:
Offer a seamless and efficient support experience to improve the overall employee experience.

Explore key features of GenAI and RAG-powered HR Help Desk.

Natural Language Understanding (NLU): Understands and interprets employee queries intuitively.
Real-Time Information Retrieval: Fetches accurate information from HR databases.
Personalized Responses: Generates tailored responses considering specific contexts.
Continuous Learning: Improves response quality through constant learning.

Enhance efficiency with an integration of systems, such as:

HR Portal Integration:
The system will seamlessly integrate with the current HR portal or Microsoft Teams, allowing for effortless query submissions and responses. Mobile app integration is optional.
HRIS Integration:
It can be integrated with the company's PeopleSoft Human Resource Information System (HRIS) to access employee data and deliver personalized responses.
Email and SharePoint Integration: The system will access information from the company's email inbox and Microsoft SharePoint, enabling it to provide thorough and detailed answers.

GenAI and RAG-powered HR Help Desk provides the data sources, including:

HR Knowledge Base:
A comprehensive repository of HR policies, FAQs, employee handbooks, and other relevant documents.
Employee Data:
Information on employee roles, locations, and other relevant attributes.
Email Inbox:
Keeps historical emails related to HR queries to provide context and previously given responses.
Microsoft SharePoint:
HR policy documents and other relevant materials are stored on Microsoft SharePoint.