An Advanced Multi-Skilled Digital Assistant For Students, Faculty and Administrative Staff
Overview
Features
Benefits
Challenges
Next-Gen Learning
As universities, schools, and colleges revamp their approach to recruiting, admissions, and classes in this new worked, they need to better address an audience of mobile-first millennials who want instant, on-demand solutions.
Affinity to text and chat rather than talk
Need for more online resources
Online student-faculty interaction
Need for multi-channel engagement
Solution
A Student Intelligent Conversational Guru Chatbot
The right solution at the right time for students, faculty, and administrative users, Guru Chatbot is designed to keep up with the evolution of personal technology with a modern, intelligent conversational bot, powered by Oracle Cloud Digital Assistant. Guru delivers secure, on-demand, virtual, and contextual answers to frequently asked questions by students, faculty, and administrative staff. Guru integrates with student information systems such as PeopleSoft Campus Solutions and Ellucian Banner ERP:
Available 24×7 anytime, anywhere
Improves customer service through NLP and live agent handover
Multi-channel deployment for an enhanced user experience
With our deep knowledge of the education industry, Astute has developed bots with multiple skills to enable customers to accelerate chatbot implementations on Oracle Digital Assistant Cloud Service. Guru includes the following skills:
Student and faculty self-service functionality
Course catalog and class schedules
Grades and Tuition
Differentiators
Purpose-Built for PeopleSoft and Ellucian Banner ERP
Guru is built on Oracle Digital Assistant and has a fast-growing list of skills and integrations that are being developed. Using a proprietary crawler, Guru can identify campus-wide sources of information and quickly convert them into FAQ bots. Guru can convert complex ERP transactions into simple CUI conversations by integrating student, academic and financial information from Oracle PeopleSoft, Oracle eBusiness Suite, Ellucian Banner ERP, and related systems.
Fast-growing library of pre-built bots and skills
Rapid implementation model, FAQ bot can be live in two weeks
With Guru, campuses can enhance the full lifecycle of the student experience, from recruiting to admissions to enrollment and graduation. Higher Ed customers can:
Increase enrollment
Improve student outcomes
Deliver a modern experience
Use analytics to gain insights
Technology
Enabling Transformation
IT organizations in Higher Education and K-12 can leapfrog into the next-generation business enablement with AI/ML-powered chatbots on Oracle Digital Assistant Platform Cloud services. Guru, powered by Oracle Cloud, speeds up chatbot deployment, by bringing purpose-built industry solutions that to accelerate Time to Value. Guru delivers:
Accelerated chatbot implementation on Oracle Cloud
Automate repetitive tasks within the IT helpdesk
Consistent, measurable, intelligent answers
Automated, fast and intelligent answers to IT Helpdesk FAQs and forms to gather user input
Start Delivering a Better Student Experience with Guru
A BEGINNERS GUIDE TO ORACLE CHATBOTS
A chatbot is a simple to use application that’s specifically designed to engage in real-time conversation with users, all online. We know it sounds too good to be true, so we've created a beginners guide to get you started.
Oracle Digital Assistant provides the platform and tools to easily build AI-powered assistants that connect to your backend applications. Read Astute's blog post to learn more.
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