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E-business Suite Flex Support
Upgrade your E-business suite with flexible support and smooth transition to solution template.
Overview
E-Business Suite Flex Support for When You're in a Jam
Many organizations can manage their E-Business Suite environments perfectly well. However, sometimes they run into challenges that they haven’t seen before and could use a little bit of guidance to get through a rough patch. E-Business Suite Flex Support is the perfect solution for seasoned, professional support on an as-needed basis.
How Does It Work?
Astute will discuss your needs and we will mutually agree on a Flex Support Statement Of Work and pre-purchase an allocation of hours against which your support tickets can be noted. We’re then available for you 24x7x365 for severity one issues and regular business hours for anything else. If you use your hours, you can easily add more to them based on your need. You will only pay for Flex Support hours when you use them.
You can use your Flex Support entitlement for anything in the E-Business Suite universe, and we’ll be happy to jump right in. You can pick request services in the following areas:
- Technical Development
- Functional Consulting
- New Feature Prototyping
- E-Business Suite Administration
- Database Administration
- Performance Tuning, Upgrades, and more.
Details
Trusted, Expert Advice Through E-Business Suite Flex Support
Support services are provided by a global team of E-Business Suite experts. These are the premiere, A-list support engineers you would expect to work with when stakes are high and challenges are tough. As Certified Oracle Partners, Astute Business Solutions hires only the best and brightest experts who have extensive experience successfully troubleshooting Oracle software.
What's Included?
You can use E-Business Suite Flex services for any of the following:
- Infrastructure Support/Advisory Services
- Platform Support/Advisory Services
- Database Support/Advisory Services
- Middle-Tier Support/Advisory Services
- Tuning Services (infrastructure, Platform, Database, Middle-Tier, or Application)
- Development Services (full life cycle)
- Integration Services (full life cycle)
- Application Technical Support/Advisory Services
- Application Functional Support/Advisory Services
FAQ
E-Business Suite Support Services FAQ
While it is both highly effective and efficient, we recognize that the E-Business Suite is a nuanced offering that often requires flexible support services. Here are some of the most frequently asked questions for Astute Business Solution’s E-Business Suite Flex Support Program:
What is the service level agreement offered for PeopleSoft Flex Support?
For severity-one matters, there is 24x7x365 support — any day, any time. In less-severe circumstances, our team can be contacted Monday to Friday, 9-5 in your particular timezone. Due to the nature of this offer, we are unable to provide an acknowledgment and resolution SLA beyond that of professional best effort. What we do strive for is a cohesive working relationship with your team to make the support process as seamless as possible.
What happens when I run out of hours?
If you wish to continue the engagement, all you need to do is simply issue a purchase order for more hours from the packaged offering of your choice. We try to accommodate as many enterprise needs as possible with our packed offerings, so talk to one of your team members to learn which one is right for your current EBS needs.
What happens if I run out of hours in the middle of a support situation?
When you agree to our statement of work, you agree that the choice regarding how this situation is handled is in your hands. You can choose to agree that you will purchase additional hours within five business days of running out, and we will continue to work matters without interruption, or you could choose to have work on the matter stopped in place until more hours are purchased.
Do the hours I purchase have an expiration date?
Yes, we want to ensure that you have plenty of time and flexibility to utilize the services you need, but we can’t allow hours to have an unlimited life. The hours you purchase expire 365 days after the issuance of a Purchase Order.
Do I have to purchase hours in order to onboard your team and sign the statement of work?
As onboarding even a minimal team does take time, we ask that if you would like to sign up for the service that you purchase a minimum of eight hours at that time. These onboarding hours will not be billed against your entitlement.
Once I have signed up for the service, how do I engage your team?
The answer will depend on the types of services you intend to use and with what frequency you intend to use these services. Our intent would be to find the method that is easiest for you and for our team based on the type and amount of work.
How will I know where I stand against my entitlement?
Your Service Delivery Manager will provide you with a report each calendar month that describes your usage of the service by service category, ticket, and time consumed. This helps us develop an optimal service cadence and enables you to assess how your usage is best applied.
Will you let me know if I’m getting close to my entitlement?
Yes, we can let you know, but there aren’t any hard and fast rules here as each customer has their own consumption rate. Eight hours might last weeks for one customer and only a few days for another. You can rest assured that we will be as transparent as we can possibly be with regard to your usage of the service.
If I sign up and determine that it's not meeting expectations or needs, will you offer a refund on unused hours?
Due to the nature of this offering, we are unable to offer a refund for pre-purchased hours. We are confident in our ability to deliver a solution that you will appreciate and love and will do everything in our power to make sure you get maximum value from your engagement with Astute Business Solutions. We feel that the E-Business Suite Flex Support service has enough flexibility and breadth to allow you the opportunity to utilize the hours you’ve purchased before they expire.
Experience
Get Expert Help When You Need It The Most
If you want a comprehensive view of what our EBS Flex Support Service looks like, check out some of our case studies below. These customers applied Astute E-Business Suite Flex Support to keep their projects on track by extending their team’s capabilities for critical projects with on-demand consulting services.
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Gallaudet University Uses Flex Support To Solve Complex Problems
From PeopleSoft HCM Time and Labor and Absence Management to PeopleSoft Campus Solutions Financial Aid, Gallaudet uses Flex Support to call on experts when needed.
Sdi Uses Peoplesoft Flex Support To Augment Lean It Team
SDI uses Astute's deep PeopleSoft Finance and Supply Chain Management application experience and skilled labor to deliver timely solutions to its MRO customers.
Choosing The Right Managed Service Provider Is Critical To Your Success
Whether you are operating in the Cloud or on-premise, you need a trusted partner who can be there when you need them and is invested in your success as much as you are. Picking the right partner can make all the difference.
See The Team In Action
Upcoming Events
- All
- General interest topics
Broadcom's VMWare Price Surge: Impact on the Tech Sector
Broadcom's VMWare Price Surge: Impact on the Tech Sector
Exploring Market Trends and Strategic Implications
Description
In this 30-minute panel discussion, industry experts will delve into the recent price surge of Broadcom shares, exploring its underlying causes and projecting its potential effects on the broader technology sector. As Broadcom—a leader in semiconductor and infrastructure software solutions—sees significant fluctuations in its stock prices, stakeholders from across the industry are keen to understand the repercussions. This session will cover key topics such as the drivers behind the price surge, including market trends, financial health, and strategic acquisitions. Additionally, our panelists will discuss how this volatility affects investors, competitors, and the technology market as a whole. Join us to gain insights that could shape your strategic decisions in this rapidly evolving landscape. Whether you are an investor, a tech professional, or simply interested in the dynamics of the tech industry, this discussion promises valuable perspectives to help you navigate the complexities of market changes.
Event Type
VirtualEvent Subject
General Interest TopicsOracle Product Focus
Oracle VMWare Cloud ServiceEvent Audience
AllSpeakers
- All
- Intelligent document processing
Next-Level Docs: IDP Strategies that Work
Next-Level Docs: IDP Strategies that Work
Improve Workflow with Intelligent Document Processing
Description
Join us for a dynamic 45-minute session where we'll dive into the powerful capabilities of Intelligent Document Processing (IDP). This technology isn't just about handling paperwork—it's about transforming how your business operates. Throughout our discussion, we'll explore how IDP uses machine learning and AI to turn dense documents into usable data, swiftly and accurately. You'll learn about the essential components of IDP systems, see them in action through practical examples, and discover strategies to seamlessly integrate these tools into your daily operations. If you're looking to cut costs, boost efficiency, and make more informed decisions, you won't want to miss how IDP can be a game-changer for your organization.
Event Type
VirtualEvent Subject
Intelligent Document ProcessingOracle Product Focus
Oracle Document Understanding ServiceEvent Audience
AllSpeakers
- All
- Ap automation
AI-Powered Invoice Automation
AI-Powered Invoice Automation
Transforming Finance with AI
Description
Join us for an engaging one-hour webinar that explores the revolutionary Astute AP Invoice Automation solution, powered by Oracle AI. Learn how artificial intelligence is reshaping finance by automating the entire invoice process, from capture to payment. We'll discuss key features such as automated error correction, fraud detection, and real-time analytics, providing CFOs and AP teams with the tools needed for efficient and secure financial transactions. Discover how to enhance visibility, speed up approvals, and manage cash flow more effectively with a cloud-native, plug-and-play solution. Perfect for finance professionals seeking to optimize their procure-to-pay processes and leverage cutting-edge AI capabilities for better business outcomes.
Event Type
VirtualEvent Subject
AP AutomationOracle Product Focus
Oracle Document Understanding ServiceEvent Audience
AllSpeakers
- All
- Peoplesoft lifecycle management
PeopleSoft Sytem Health: Key Insights
PeopleSoft Sytem Health: Key Insights
Optimizing PeopleSoft for Strategic Business Alignment
Description
In this insightful webinar, discover the comprehensive benefits of the PeopleSoft Health Check service offered by Astute Business Solutions. Learn how this assessment strategically aligns IT goals with overarching business objectives to maximize efficiency and effectiveness. Our experts will guide you through the process of analyzing business needs, organizational structures, and technical environments to optimize your PeopleSoft implementation. Enhance your understanding of the pivotal areas for improvement and prepare your PeopleSoft systems for future challenges and opportunities. Join us to empower your organization with the best practices and actionable insights from PeopleSoft specialists.
Event Type
VirtualEvent Subject
PeopleSoft Lifecycle ManagementOracle Product Focus
PeopleSoftEvent Audience
AllSpeakers
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