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The Challenge
Hennepin County faced several key challenges in maintaining their PeopleSoft applications
Timely Patch Application: There was a pressing need to apply patches to their PeopleSoft applications within a specific timeframe to ensure optimal performance and security.
Balancing Initiatives: Integrating the patching process into the county's broader array of initiatives proved challenging, necessitating a strategic approach.
Efficiency in Patch Cycles: Previously, the application cycles for patches were excessively prolonged, hindering operational efficiency.
Consistency in Outcomes: The absence of a standardized patching procedure led to inconsistent outcomes with each application, impacting system reliability.
The Solution
Astute Business Solutions, with six years of experience in fully-managed PeopleSoft services, offered a tailored solution for Hennepin County
Astute leveraged its expertise in patching procedures from its managed services practice, adapting them to the unique complexities of the county's IT environment.
A dedicated team worked closely with Hennepin County to thoroughly understand their infrastructure and specific patching needs.
A custom runbook for patching was developed, ensuring a standardized and efficient process.
The service involved applying patches on a set schedule, in line with a detailed statement of work and service level agreement, ensuring timely and uniform patch application every quarter.
See The Team In Action
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Description
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VirtualEvent Subject
General Interest TopicsOracle Product Focus
Oracle VMWare Cloud ServiceEvent Audience
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AP AutomationOracle Product Focus
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Description
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VirtualEvent Subject
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