Designing an excellent service is more of an art than a science. It requires the knowledge and skill of people who have not only provided but also consumed Managed Services. Luckily for you, the Astute Business Solutions team has skilled professionals who have lived their lives on both sides of that equation and this means that they intimately know what works and doesn't work both for customers and service providers.
We've found that one size never fits all and that most of the world is actually a gradient of gray rather than a binary black and white. This makes for a good service design backed by rock-solid SLA's, one that takes into account the humanity of the process and individual need.
Astute Business Solutions offers managed services tailored to Oracle Cloud, PeopleSoft, Ellucian Banner, Disaster Recovery, Oracle Database, and many Non-Oracle Workloads.
Our Managed Service includes the following areas:
Managed Network Services
Managed Infrastructure Services
Managed Security Services
Managed Application Services
Managed Development Services
Managed Testing Services
Because the team providing you managed service has decades of experience working in the Oracle Cloud, you can have confidence that your team has "seen it before", and knows what is needed when questions arise.
Yes! Every organization is unique, and though we have certain classes of services, and service areas, your specific services are purposefully created for you and your needs.
Managed Network Services
Managed Infrastructure Services
Managed Security Services
Managed Application Services
Managed Development Services
Managed Testing Services
If there's something you're looking for that is not on this list, we would welcome the opportunity to talk to you about your needs. We will do everything we can to try to create a service offering that meets your needs.
The price of a Managed Service is dependent on the following factors:
Service Level Agreement Requirements
The skill required to perform the service
Hours forecast to provide the service on a monthly basis
Complexity and Size of item(s) under Cloud Management
The duration largely depends on the size of the item under cloud management, the SLAs and your ability to provide knowledge transfer (where applicable).
Most organizations find that a managed service can be onboarded in three to six months, but find that the managed service organization is providing value in the job within 6 weeks.
We are flexible with the type of SLA we offer depending on your business requirements.
