
Performance Service Level Agreements by Oracle Cloud Infrastructure
Table of Contents
As Enterprises look at moving mission-critical workloads to the public Cloud, they seek more than just high availability from their Cloud infrastructure providers. Service Level Agreements (SLAs) for performance on public Cloud have become increasingly crucial in terms of setting quality service standards, managing expectations, addressing liabilities and responsibilities, and designing frameworks for handling and providing support during outages. Well-defined SLAs are, in fact, non-negotiable, especially when many mission-critical business operations largely depend on the reliability and quality of these services provided by Cloud infrastructure providers. Oracle Cloud Infrastructure (OCI) services offer industry-leading SLAs that provide assurances to small and large enterprises to confidently deploy their mission-critical application workloads on OCI.
OCI Performance SLA Features that Make the Difference
Oracle offers ‘end-to-end’ SLAs that cover the entire gamut of availability, manageability, and performance, which differentiates Oracle from other Cloud providers who only offer basic availability and do not include performance SLAs. Here are the categories of OCI SLAs.
- Availability
To ensure that mission-critical workloads on OCI are highly available.
- Manageability
To provide manageability, empowering you to manage resources with an elastic and configurable infrastructure.
- Performance
To provide industry-leading, Cloud performance SLA, giving customers higher assurance on its Cloud infrastructure for enterprise applications.
A Brief Comparison of OCI SLA vs Amazon AWS SLA
Statistics have shown that Oracle provides an approximate 99.99% SLA for virtual machines whereas Amazon provides the same at 99.95%. With respect to the Oracle Cloud database, Oracle’s SLA = (100% – what they define as ‘the average of the Error Rates from each one-hour period in any given month of the Services Period’).
“If the vendor provides an SLA of 99.9% uptime for any unit of time, after how many units of time will the probability of the system going down equal to certainty, i.e. 100%?”
Oracle, with an SLA of 99.9%, has a (1 – 99.9%) = 1/1,000) chance of it being down at any given time. Therefore, after 1,000 units of uptime, you can expect a 1,000(1/1,000) = 100% chance of at least one outage.
Essentially, OCI’s Service Level Agreement (SLA) policy allows you to define your own standards of performance for your business applications, and subsequently monitor any deviations from those standards.
Service / Resource |
Measurement |
Monthly SLA Percentage |
Oracle Service Credit if SLA Breached |
Compute local NVMe drive |
Disk IOPS |
Resource performance greater than 90% of published performance, 99.9% of the time |
10% / 25% |
Block Volumes |
Disk IOPS |
Resource performance greater than 90% of published performance, 99.9% of the time |
10% / 25% |
Network |
Network performance |
Resource performance greater than 90% of published performance, 99.9% of the time |
10% / 25% |
With OCI, expedite your time-to-market with these key differentiators:
- Allows definition of multiple performance objectives, and each objective when violated, triggers a failure value for ease of tracking.
- Increased reliability in the enterprise application infrastructure with more than just accessibility of IaaS resources that consistently helps deliver optimum performance.
- Guaranteed optimum performance whilst ensuring consistency and accessibility and the ability to monitor and manage resources running on the Cloud in the event of a mission critical breakdown.
- Enhanced availability where Oracle offers different discounts if service levels are breached in any of the areas.
- Rapid resolution with the least restrictive service level agreement in the event of an issue triggering multiple instances where a Service Commitment for a given OCI service is not met.
- Service Credits offered for underlying compute resources consumed by customers making the claims.
Astute’s Advanced Application SLA on OCI
Astute Business Solutions has the know how to negotiate a mutually beneficial SLA. Working according to SLA guarantees, predictable resource spend, rapid issue resolution, uninterrupted end-user experience, and enhanced brand loyalty. We continually strive to ensure that our customers receive impeccable service quality in a way that the service provider operates within precisely defined responsibilities and tasks.
Interested in learning more? Schedule a meeting with an Astute team member.

Jiyash is the Director of Consulting Services with Astute. He has over 19 years experience in IT consulting and project management experience in ERP and Oracle cloud migration projects, Jiyashhas executed complex PeopleSoft ERP upgrades and global rollouts in Peoplesoft Human Capital Management and Finance/Supply Chain across the globe.
Search
Categories
- All
- PeopleSoft
- Cloud
- Oracle Cloud
- Oracle
- Oracle Cloud Infrastructure
- PeopleSoft Test Framework
- Cloud Technology
- Astute Business Solutions
- Cloud Infrastructure
- PeopleSoft on Cloud
- Technology
- Automation
- Ellucian Banner
- Lift and Shift
- PeopleSoft Reporting
- Analytics
- Disaster Recovery
- PeopleSoft Cloud Manager
- Autonomous
- Autonomous Data Warehouse
- Oracle Integration Cloud
- PeopleSoft Testing
- Tools Upgrade
- Cloud Managed Service
- Kibana
- PeopleSoft 9.2
- PeopleSoft to Cloud
- higher education
- Chatbot
- Chatbot Integration Framework
- Fluid UI
- Integration
- Oracle Digital Assistant
- PeopleSoft Campus Solutions
- PeopleSoft Lift and Shift to Oracle Cloud
- Database Cloud Service
- Digital Transformation
- ERP
- FasTest
- Hybrid Cloud
- OCI
- PeopleSoft Update Manager
- Recovery
- Service
- Upgrades
- Artificial Intelligence
- Astute
- Ellucian Banner ERP
- Fluid
- Human Capital Management
- Managed Service Provider
- Mobile
- Oracle Database
- Oracle VMware Cloud Solution
- PUM Testing
- PeopleSoft Absence Bot
- PeopleTools 8.58
- RPA
- Robotic Process Automation
- Selective adoption
- Smart Bots
- Validation
- anayltics cloud enablement
- beastute
- implementation
- AI/ML
- AWE
- AWS
- Analytics Cloud Enablement
- Beginning with Bots
- Bots
- Cloud Advisory
- Containers
- Dashboards
- EBS
- EBusiness Suite
- Ellucian Banner on Cloud
- Enterprise Resource Planing
- HCM PUM 32
- Load Testing
- Machine Learning
- Oracle Apps Unlimited
- PeopleTools 8.60
- Security Zone
- Solutions
- Visualizations
- WAF
- banner migration
- directory synchronization
- ellucian banner to oracle cloud
- ellucian migration
- oracle analytics cloud
- peopletools 8.57
- run ellucian banner on oracle cloud
- student
- use cases
- web application firewall
- workflow
Related Posts
Subscribe Our Newsletter
Lorem Ipsum is simply dummy text of the printing and typesetting
See The Team In Action
Upcoming Events

- Non-technical
- Peoplesoft reporting
Kibana for CS - Deep Dive


- Technical
- Peoplesoft testing
Webinar: Mastering PTF - Tips and Tricks for CS

- Everyone
- Erp
Back Office Evolution: Modernizing ERP Systems

Reach Out
Ready to Connect?
Please fill the following form, we will get back to you within a business day.
Contact Form
Contact Us